Understanding Performance Management
Set clear expectations, support staff improvement and handle difficult performance conversations with greater confidence through this practical Skills for Care CPD module.
Description
Have clearer conversations about performance
How do you address poor performance fairly while keeping people motivated? This practical Skills for Care CPD module helps adult social care managers make performance management part of everyday leadership.
Who is it for?
Registered managers and other managers in adult social care who support staff performance and development.
What will you learn?
- Understand the performance management cycle, from setting expectations to reviewing progress.
- Explore everyday approaches to performance management alongside more formal processes.
- Recognise possible causes of poor performance and identify appropriate support.
- Develop the communication skills and leadership behaviours needed for feedback and difficult conversations.
- Consider disciplinary and grievance issues and recognise when to seek additional employment support.
- Use coaching, mentoring and role modelling to encourage responsibility and keep strong performers motivated.
How will you learn?
CareTutor's live online session combines practical tools, reflection and discussion with other care managers. See the scheduled date for the session time.
What will you take back to work?
A clearer approach to setting expectations, supporting improvement and holding purposeful performance conversations, with practical ideas to encourage accountability in your team.
Before you book
- Format and commitment: live virtual training. One practical CPD session. Check every published session date and time before selecting your place. Check the displayed time zone when viewing dates.
- Fees and funding: the booking page shows the course fee and VAT. Fees are payable in advance. Eligible employers in England may be able to reclaim fees through LDSS, subject to the scheme rules. Check funding and eligibility before booking.
- Taking part: use a laptop or tablet with a camera, microphone and reliable internet connection so you can join discussions and activities.
- Booking for colleagues: enter each participant’s own name and email address as the attendee. Enter the invoice contact’s details at the billing step.
- Support: tell us about any accessibility or learning support requirements before booking. Email academy@caretutor.org or call 020 3129 5667. Read our FAQs for further booking guidance.
Course Reviews
“Very digestible. Mark has a very engaging style of presenting.”
- George Henderson, Balance Support