Understanding Performance Management
A practical one-day CPD course that helps managers understand the full performance management cycle, tackle poor performance appropriately and confidently, and build a culture where staff feel motivated, supported and accountable.
Description
This module introduces managers to the core stages of the performance management cycle, from setting expectations to managing underperformance and retaining high performers. It explores disciplinary and grievance considerations, reasons for poor performance and how to minimise them, and strategies for giving effective feedback and managing difficult conversations. Learners also examine how to create a positive culture of responsibility, confidence and accountability through role modelling, coaching and mentoring. Designed for registered managers and other frontline leaders, the course blends practical tools with reflective learning and peer support.